Refund Policy

We want you to love every item you receive from us! If something isn’t quite right, we’re here to help.

​

Returns
If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of receiving your order.

​

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

​

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

​

To initiate a return, please contact us at info@footprintmalta.com with your order number and reason for return. We’ll provide instructions on how and where to send your item.

​

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

​

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please email us within 48 hours of delivery with:

• Your order number

• A photo of the damaged or incorrect item

​

We’ll arrange a replacement or issue a refund right away.

​

Refunds
Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

​

Exchanges
We do not currently offer direct exchanges. If you'd like to swap an item, we recommend returning it and placing a new order.